Haven't had a real problem with this place in terms of service, maybe it's because I go when it's not really busy at all (which, given the mall, doesn't seem to say much). Anyways, this place seems to be the best one that's located the closest to me so far when it comes to pork cutlet, though I think they may have permanently changed their fries to regular one from wedge fries, which kinda bums me out. Overall, can't go wrong with afternoon tea here.
edit: They've updated their music... with more old Cantopop songs.