All around bad experience. Arrived a few minutes after 5pm today-told the wait was around a half hour, we waited over an hour. We were sat in outside corner of restaurant, our booth was freezing even the actual seat was cold. I am usually on the warm side but, had to keep my large down jacket the whole time. Took forever to place order, got the complimentary pumpernickel bread-I was starving and still could not eat more than one piece, as it was lousy. Got our salad but, we had to just stare at them for about 10 minutes waiting for silverware. Drinks not refilled no one who worked there seemed to care about most customers wearing coats during their meal. Asked for Manager-Rich, said he would check on heat and take 20 whole % off our bill. No dishes ever cleared, waiter finally brings check and - of coarse no $ taken off. Had to wait again for this to be addressed . Spent 2 and a 1/2 hours (freezing) with no apps or dessert.