We bought a couch, they did not deliver the pillows that came with it. When we went to the store and told them what happened they make you call customer service, despite the fact there are plenty of associates walking around. After waiting on hold for several minutes they give you a number then you have to go wait in line to get what they screwed up??? Bad customer service. We won't be back. It's a shame too because we were planning on getting a few more pieces of furniture, but I guess we will go elsewhere.