We won't be returning to Makutu's Island. We went on a weekday with my 11 year old niece and my son who is about to turn 5. We stayed less than an hour.
The first problem was that they admitted entirely too many people. It was the very end of Christmas break, so I expected some extra crowds but this was unsafe. They had a field trip there, on top of extra traffic. Every area was so crammed full of people that it was a mosh pit waiting to happen. Children were literally crawling over each other in the play structures. It was highly irresponsible for Makutu's Island to admit so many people simultaneously. And with all ages and sizes being in the structures together, someone was bound to get trampled.
Secondly, it's very dark inside. My niece said that she had trouble seeing in front of her. My son was afraid of how dark and crowded it was. My niece knew it wasn't frightening, but still said that the darkness impeded her enjoyment.
The bathrooms were gross.
They were tremendously understaffed, with just 3 people checking in the massive line of people, and one person working the food line.
The volume was so loud that there was no way you could communicate with your party.
We left after 45 minutes of madness. I asked if we could come back another time when it was quieter to at least redeem our tokens and was told we'd have to pay admission again, even though I have zero intention of returning my son to the climbing structures.
We won't be back to this pit.