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| - Smart's customer service just called my husband and offered a refund for the inspection I discuss below, so I have changed my ratng from a 1 to a 3. But I am leaving my review below as it was because it will remind women of something that they need to watch out for. I had emailed Smart last night with my complaint, and my husband went in and talked to the service department this morning, with no results so I don't know what triggered the call now but I am happy that it did--perhaps someone finally read the email that I sent last night.
Here is my original review. This applies to service--I had the oil on my 2010 camry changed last night. When I dropped the car off, I told the service person that I wanted an oil change and nothing else and that my husband had just changed the air filter, the cabin filter and rotated the tires. I then went to the waiting room and they came in with an unitemized estimate. The unitemized estimate included an all points inspection. There was nothing on the unitemized estimate page to indicate that the inspection was an extra service, so I assumed that the inspection was something that they did with every oil change--Ballweg Motors and Jiffy Lube include a free inspection with their oil changes and I assumed that Smart did too. I told them to go ahead after I had once again said that the cabin filter and air filter had been already been changed and the tires had already been rotated. My car has only 30,000 miles on it and there is no need to inspect it for the things that are included in their all points inspection (expecially when they knew that I would not need an air filter change, cabin filter change or the tires roated) so they were, in my opinion, selling me an unnecessary service and not clearly presenting it as an extra charge service. The inspection cost $38.00. When I got home and showed the receipt to my husband, he told me I had been ripped off, and I agree because I had made it clear to the intake person that I ONLY wanted an oil change. I am a woman who knows nothing about cars and this is our first car that uses synthetic oil, so I did not know what a synthetic oil change should have cost. I am sure that there are other women out there too and I am posting this as a warning to them. In my opinion, the all point inspection is a rip off for a low mileage car and I think it is deceptive for Smart to not either point it out as an extra for charge service or to not show an itemized charge for it on the estimate. (I think that cabin filter, air filter and tire rotation are on the recommended service schedule so if you are following the recommended service schedule there is no need to even inspect for these items). If I had seen a $38 charge for the inspection on the estimate, I would have figured it out right away. I complained to Smart about this but they claim that their procedures are not deceptive and that they do not sell services that are unnecessary. I disagree!!!!!!!!!!!
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