My husband & I walked in this evening at 7:45 pm, 15 mins before they closed. Hayley Z immediately greeted us & offered assistance. I was looking for hair bleaching products & had a vague idea what I needed based on some research. She was friendly, approachable & helpful. She was able to explain in layman's terms the difference between toner, purple shampoo/conditioner, how to gently bleach my black hair & tone it platinum.
What I especially liked about Hayley Z's customer service is when she was uncertain of the answer she was direct about it - she suggested a professional stylist would be more qualified to answer. Since I was experimenting w my hair & was accepting of any outcome, I decided to choose ash over pearl toner. Were I not willing to risk frying my hair &/or turning it green, I'm so glad she didn't fake an answer (my ultimate customer service pet peeve).
All too often, we witness employees in retail to roll their eyes when potential customers walk in at the last minute (I've been in those jobs before & understand how it's nice to close on time every day). This was certainly not my experience here (we also kept in mind the closing time & made sure to get out before 8 pm), so I was more willing to give her the sale.