We used burns back in 2012 for almost a year. It went on that long primarily because we hoped they would get it right however they never did. We specifically asked them to call before they came to allow us to move our pets and to do the inside of our home. They never called and always just left an invoice on our door stating job done. We finally gave them the boot . That was over 3 yrs ago. Well guess what. I came home Friday evening after work to find a paper under my mat stating "job completed call if you need the inside done" SERIOUSLY. ... I called and spoke to a deb advising her this had to be a mistake because we haven't used them in over 3 yrs .I also advised her that there had to be no way that he actually serviced our yard we have a huge dog in our backyard that would never have allowed him to enter or leave. Not to mention there was someone home at the time and had he knocked they would have told him no thanks for your services. Her response to me was "not sure what happened he may have only been able to do the front yard and would you like to restart your services". My response. .. "How bout 2 weeks from Never".