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  • The convenience of the drive thru is almost nonexistent at this MCB location. I came here with my husband and pulled up to the order window. We were greeted and asked how we were doing. It was a 2 way conversation that seemed to be perfectly normal. However, we were all of the sudden told that the speaker was broken and we needed to pull up to the window to place our order. We drove up and there was another car at the window so we had to wait. And wait. And wait. And wait some more. After waiting about 15 minutes the car in front of us got their food and drove away. We came to the window and placed our order, paid (even gave a 10% tip although in hindsight, that was a ridiculous thing to have done) and waited. We'd ordered 2 sodas and thought for sure that they would be given to us immediately (and even had a hunch, albeit an incorrect one, that we may get the drinks for free on account of the incredibly long wait due to the "broken" speaker). After waiting another 20 minutes (we're now up to a 35 minute wait), we were given our food. I asked if there were rolls in any of the bags and she said, "No." I asked her if we could have some (they come with a meal inside, why do I have to ask for them in the drive thru?). She came back with them, said thank you and started to close the window. I stopped her and reminded her that she had forgotten our drinks. She politely apologized and got us our drinks. After getting home and unpacking our dinner, I was nothing short of pissed to discover that the sour cream, tomatoes, green onions and jalapeños for my nachos were nowhere to be found. What's the point of nachos without these? I angrily called the restaurant and the manager was apologetic and offered to put my name on a comp list for a free nachos on my next visit. I appreciate them rectifying the situation but am disappointed that the entire experience was such a bust in the first place. The broken speaker made the amount of time we had to wait virtually the same amount had we gone inside to eat. I realize it's not fast food but 35 minutes plus forgotten items is unacceptable. I love Memphis Bar-b-que for the food but to me, good food only goes so far. The food is what brings me there, the service is what keeps me coming back. On this night, it was a failure all around.
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