Edited: Give them a couple days when trying to make reservation. They will get back to you. There were also very nice to help book other events you're party is planning on attending so you wouldn't have to go through various channels.
I have been trying to reach someone to make a reservation for a future date for the past week and a half now. I've use the website and filled out the required information. Someone named Darren Berg got emailed me with a price list of all the VIP options to which I responded to reserve. I still haven't heard back from anyone since then. I called the number on the email, no answer. My boyfriend called the number on the website to which he was referred to another person who would "get back to him within the next 24 hours" but no one did. I don't know what the process of making a reservation for them is but this is unprofessional.