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| - Fair warning, this could turn a little rant-ish when I whip out my soapbox and hop on ;)
To start with, the food was merely OK. I ordered the ramen with shio pork bone broth. The noodles had a nice chew to them. The egg was properly "half-boiled", as promised. I added cha shu and beef brisket as my toppings, which were both sub-par. The brisket was near flavourless, and the cha shu was over-charred and slightly tougher, almost a bit dried out. Tough trick to pull (in a bad way) with something like pork belly! The broth was a bit underseasoned to my taste, but maybe it's just me - I'm used to some saltier broths.
I also ordered some honey garlic chicken wings (good), and gyoza (again, lacking in flavour, even with the dipping sauce). Like the various components of the noodle bowl, the snacks were hit and miss.
One thing I will say is that this place has a lot of different options and combinations. The menu is customizable in that you pick each element of your bowl - the type of broth, noodle, toppings, etc. The menu can be unwieldy for a first timer, but customization is a plus for the consumer. Some noodles already come pre-packed with certain toppings. I wish they'd make it clearer on the menu so you don't choose a topping that already comes with the bowl!
My biggest gripe is with the service. To set the scene, I was here with five friends. Two of them had yet to arrive, so I was sitting there with three others and menus scattered on the table before us. The waitress brought us a couple of small dishes of sliced red sausage which we nibbled on while waiting and deciding on the menu.
Later on, partway through dinner, a different waiter comes to the table to tell us that they had made a mistake - that sausage was for a different table. OK, mistakes happen. Then, the bombshell: they're going to add it to our bill because we ate it. At the time, I hadn't though anything of it. Western restaurants have bread service. Korean restaurants have a smorgasbord of little snacks. Not to mention that our table was littered with menus at the time, so we clearly had not ordered anything. And now they're going to charge us for their mistake?
Obviously, we did not agree, but they would not be convinced otherwise despite our protests. Put some random snack in front of the customer that they did not order, and if they take the bait, charge them. "Interesting business practice", as my friend commented. The amount charged was a very small, immaterial amount. But you should not treat customers this way. I hope those extra dimes you profited were worth the six of us never coming back.
All right, time to step off the soapbox. Three stars for the food, minus one for the service.
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