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  • I would give this place ZERO stars if it had that option! I freakin hate this place! They have the worst customer service you could imagine.. I called for pickup & ordered one pepporoni pizza with crazy crust (secret menu item) all over& crazy bread. Girl who answered the phone sounded so rude & unhelpful. She responded with " PEPPERONI PIZZA AND HUH?!" & she said " I DONT KNOW WHAT THAT IS HOLD ON!!"Okay first off I dont expect all the workers to know what it is but you couldve asked me what it was without having an attitude! I said " cancel my order I dont want to order from this location anymore" & I hung up! I called back & demanded to talk with a supervisor & I told him what happend. He responded with "yeah she talks like that to me too." Like okay? Thats not an excuse its your damn job.You He said "what can I do for you?" I told him "I just needed to let you know about your employee but what could you do for me? " he said " i could offer you a free pizza, what was your order?" I told him what I ordered and drove back to that location. I got there an it was a long line & you could see about 7 people waiting on the sides for their food still. There was only ONE person working the cashier and it was a really timid boy I would say hes still in high school & he started freaking out because a bunch of people were still waiting for their food& they started complaining. He asked for help & his supervisor or no one else even helped him. I felt bad for him! then when i got there I told them I called & asked for the supervisor that I talked with. They looked up my name & they told me completely different order.. They said I ordered a deep dish with crazy bread. I said no thats not my pizza & the manager kept saying "well thats what I have in here" well change it?? I obviously know what my damn order is! He fixed it & he said total is 15 dollars or something & I said" waaait hold on you told me the pizza was free" he said "no I said the deep dish pizza was free" thats when I started getting mad. I told him" well first of all thats not what I ordered & you said free pizza" & he started changing his story and said " i didnt say anything was free at all I just said a discount" i was getting so mad already like you have the audacity to keep arguing with me? He should of just resolved the problem but he just kept going on and on!! Then he said "theres nothing I can do theres people waiting" I said " okay I understand that! But ive been waiting too & im just trying to get my family dinner just like everyone else! You should treat every customer equal!" He just kept constantly dissagreeing , debating& talking when all he couldve done was honor what he said on the phone! I walked away paid 7 dollars! Even the guy at the cashier said he wants to quit because they treat their employees so wrong. I cant even deal with their customer service!! It sucks! their pizza is good but i dont want to buy from such annoying people!!
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