I know the manager, Sham, through networking and he's always taken care of me and is enthusiastic about growing his business. I was pleased that he hired my friend Jamie and she's great with customer service, much better than others he's had in the past. Hold on to her! I was at first concerned about using refilled cartridges (HP yells at you) but I haven't had any problems. I print a lot of cyan (darn company branding) so that runs out quick. I'll be back for more this week. Try them out to save money. They also promote local businesses as a a do-gooder touch.