I've rarely dealt with a service department this frustrating. We lost a key fob to the car. Drop the car off to get the new key programmed. Go to pick up car, BOTH keys are locked inside and we couldn't take the car that day. Luckily my ride to the dealership hadn't left by the time we realized they locked both keys in the car.
They order a part that is needed for a repair. The part comes in and I call to schedule the repair for when our son is home for Christmas break (today) since the car was with him at college. I call last week to confirm the appointment for today. I call back this morning to confirm again. Our son gets there and is told that they sent the part back after 30 days. WHAT? They scheduled this appointment out beyond 30 days, why on earth would they send the part back?
They are impossible to reach on the phone most times, or they put you on hold forever.