I have been to the buffet many times and the food has been always delicious. But this Christmas of 2015 I was given a room by my business partner for the weekend. On our last day before checking out there was no hot water. We waited for an hour and then we call the front desk. Front desk did not know any information about it. Receptionist even had a laugh because she couldn't believe that there was no hot water. We waited another 30 minutes and I called back a different person answer. He didn't even know the situation either. Finally I got transferred to maintenance. We waited for almost three hours and housekeeping knocking the door for us to leave the room when we had until 2:30 PM to check out because my business partner is what they call platinum customer because he gambles a whole lot there. That was our experience. No communication between staff.