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| - This review is for the food/grill only! I have not patronized the Hookah Lounge.. But upon walking in and ordering, I encountered quite a few problems.
On Wednesday 3/29 - I ordered 1 Chicken Wrap (Chicken NaNa), 1 order of Stuffed Grape Leaves, and a 1/2 order of Tabouleh and that came out to $20.
They automatically charged my card an 18% tip, pushing my to-go order to almost $30. ($27.56) was what was charged to my card. Not that I wouldn't have tipped but they didn't ask, they didn't give outstanding customer service, and I still waited about 15 minutes for my "to-go" order. The hookah lounge and dining area are not separate so I ended up waiting in a smoke filled area even though I didn't want to partake in that part of the restaurant.. they should stop trying to say it's separate because it is not.
I left, took the food home, which was for my 15 year old daughter that had been wanting Greek/Mediterranean food. When she opened it, we discovered that the STUFFED GRAPE LEAVES WERE FROZEN! Fresh Mediterranean, I think not! But my daughter was like, ehh no big deal, popped them in the microwave and warmed them up. I said, well okay that's fine but I'm still going to call them tomorrow to let them know that the supposed fresh grape leaves were FROZEN.
Thursday 3/30 - I called and I spoke with a manager buy the name of Nicki, she was polite and ensured me that they do not freeze the stuffed grape leaves.. BUT that she had heard a similar complaint, and was gonna go back in the kitchen and check the refrigerator. Great! Thank you for not being rude, and for actually trying to solve the problem! She also stated that if I could come back in, she'd not only replace the Grape Leaves, but also the Chicken Wrap for the inconvenience. I thanked her, gave her my name, and said I'd come another day.
Friday 3/31 (TODAY) - I told my daughter that the Mediterranean place would replace her grape leaves and sandwich if she wanted to go in. I told her to give them my name and to also let them know she was the one that had originally ordered the food and experienced the FROZEN GRAPE LEAVES. The first cashier, said oh yeah, I remember talking to your mom, let me go back and get your items replaced.. out of nowhere a mad woman by the name of "Lisa" claiming to be the owner/manager starts CUSSING at my 15 year old daughter, calling her a "fu**ing liar!" and a "fu**ing bullsh*tter".. screaming that she doesn't serve frozen food.. and how dare she say her food was frozen.. and that she wasn't replacing a damn thing. The cashier proceeded to stick up for my daughter, and managed to at least get her the grape leaves.. my daughter walked to the car in tears with Grape leaves in her hand and said Mom, the lady cussed me out, I don't even want these, and I never want to eat here again..
Needless to say, it took everything in me to not go back into that restaurant and come across that counter and beat the crap outta that woman!! Who are you that you can't take some criticism on your FROZEN ASS FOOD?! Worried because someone is exposing that your "Fresh Mediterranean Grill" may not be so damn fresh?! In all honesty it was probably a fridge situation, especially if someone else complained about the same thing. Learn to check your temper, and don't scream and cuss at your customers or their kids. After this post I am calling the Better Business Bureau, and whatever other agency there is in Nevada that regulates places such as this, just because I can. And you hurt my child's feelings. And because if I did come in there and confront you, I'd probably be arrested!
Thank you to the cashier that took my call, and that tried to help my daughter. Your customer service is highly appreciated, sorry you have to deal with a maniac like that!
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