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  • So...Yelpers get a bad rap because people complain about stuff when something isn't perfect, yet they didn't try to get the situation rectified. Here's an example of a problem and a perfect and nearly immediate solution from a franchise! Kudos!... My initial experience with Which Wich wasn't exactly awesome. I ordered 2 sandwiches online. You are promised an email confirmation. I didn't get one. No worries, 'cause the order is under my name, and I know I'll have no problem picking it up on arrival. Got to the shop, my sandwiches were ready! Score! Brought them back to the office and my co-worker's was perfect, just as ordered. Mine? I literally had nothing on it. I ordered the tomato/avocado with a smattering of toppings and sauces. I got bread with tomato and avocado. Dry. Sad. And worst of all, no cheese! Apparently the online ordering system has some kinks to be worked out. Annoyed and mostly hungry, I sent a belligerent email to Which Wich about my "shitty sandwich" experience. (Not proud, BTW). Within 20 minutes, I received a phone call from Peter, the franchise owner apologizing for 1) not getting my email confirmation which would have alerted me to the ordering glitch, resulting in the incorrect order and 2) an offer to come back whenever and get my sandwich corrected, gratis. Well, I went back the next day and ordered in person (not about to try the online thing again!). The staff was friendly, didn't make me feel like a cheapass for getting a free meal, and hey, my sandwich was perfect this time! Thanks, Which Wich, Peter, and your awesome staff! Bonus: sign up for their emails and get some decent special offers (not all crap like some fast food email lists)
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