I've been here tons of times and have never had a bad customer service experience, so it's strange for me to be reading some of these reviews. Anyway, the food, coffee, and atmosphere here are all wonderful. Yes, prices for some of the lunch items is a bit steep, but I've never eaten anything bad from here. If you come for breakfast, the eggs and pastries are TO DIE for. The only downside for those visiting is parking. Since I work in the adjacent building, it's not really an issue for me and I will keep coming back for more.