They are horrible here. Do not risk your or your child's life with these fools. MY son on was born with a mass on his kidneys. They don't follow up with their referrals, and the pediatrics Dr. Shreepal here does not listen with concerns. Bad experience, They r extremely hard to get ahold. Literally non existent. I've left several messages for the staff, and I have yet to actually speak with a member. They do take Ahcccs, that is the only good thing about them.