| rev:text
| - Updated March 22 2017
I initially gave this Ritz a 5 star, but after our experience a few days ago, i have to downgrade.
The food is still great, but the service was horrendous. When we got there around 2pm, there was a short line, but the guy who was preparing the food seemed to be in some kind of hurry. While he is still packing the order for the person before (at times, even for the order 2 persons ahead), he tries to get your order. I thought he had a superhuman memory, but in fact, he got everything wrong. I ordered a curry chicken with fried dumpling and when he got around to actually filling my order, he put rice -- and i repeated that i wanted dumpling. He looked confused, but he fixes it.. then he goes ahead and puts curry goat! And i said.. uhm.. curry chicken. He looks confused again. Then he was about to put BOILED dumplings instead of fried and i had to correct him again.. and when i went to pay (which we had to wait about 10 minutes while my food is cooling on the counter, because they completely messed up the order of the woman in front of us -- NOTHING she ordered was prepared), i asked for my plantains (which it clearly says is included), and he said, oh it's not included, that's why i was confused when you ordered the dumplings. I told him that it's on the board, and he said it isn't. This goes on for a while -- anyway, in the end he gives it to me and charges me only the lunch special instead of the full price. My partner ordered the lunch special with jerk chicken, and they didn't even fill his order. We had to stand there waiting after we paid for them to fill the order (and i'd say 3 or 4 people have already ordered after him).
They seriously messed up almost everyone's order. A woman even left after ordering because she had waiting for her food for so long, saying she won't pay for this kind of service. I hope this is just an isolated incident since i really like the food... I will probably try again (the cravings are strong in this one), but if this happens again i won't go back.
___
A long, long time ago, I stopped by to get the jerk chicken for lunch and it was pretty good -- nothing THAT special, so I never craved for anything from here.
On a cold night just a few days ago, however, my partner decided to go there to grab some food to go and I checked their menu and saw that they have curry goat and oxtail, so we got those with rice for one and boiled dumplings with the other. They were SO good. My favourite was definitely the curry goat, it was slightly spicy, the meat was tender and falling off the bones, and the sauce was rich and creamy. Perfect for a cold day! The oxtail was also really good. I'd only had fried dumplings before so I had no idea what the boiled one would taste like. The texture was strange to me at first (since when I think dumplings, i think chinese dumplings), but it grew on me quickly. It's very dense and sticky. Almost like a harder, more compact mochi (with no filling)? Either way, i seriously almost went back the very next day to get some more!
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