I am completely new to town, and I had an appointment at 9:15. My schedule is nuts with starting school and finding an apartment and I have to leave to go back home for my sisters wedding so I needed a wax ASAP! I got lost trying to find the European wax center and ended up being 10 minutes late. When I walk in and get checked in, they said they could not take me back because it was over 9 minutes past my appointment. Not even A CALL to let me know that was their policy. I had to rearrange my schedule. Left a bad taste in my mouth. So, I give no stars if I could.