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  • I quite like their style and their aesthetic. I think their quality is pretty good for the money as well. The clothes fit well and I look good in them :). However, their customer service is extremely spotty. Responses to emails take days, usually with an apology about how busy they are (which I get, but it's kind of their problem not the customer's). Shipments of clothes take forever--10-14 days to the U.S. Their Hunt Club service is interesting, but kind of exhausting to keep up with. The website has technical issues (Hunt Club page keeps booting me into a print out page for a past order return), as does their app (including mispelled and missing words in the Terms & Conditions for Hunt Club that I think would pretty well void whatever they're trying to cover). It may be the classic scenario of the owners having a terrific vision, but they don't understand how to value customer service. I hope they can address their issues, because I really like their clothes and I really like being able to shop online. I also hope that I get to change my rating when I have better experiences from them.
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