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  • We purchased a sofa, five leather chairs, and 3 ottomans. Initially, Toby, our salesman, indicated we would relieve our sofa before our engagement party only to find out we would get it three days AFTER our party. The sofa had a bit of damage and after several weeks, they sent a tech to fix it. Also, one of the chairs makes noise and since it's in the library, we preferred that our $1000 chair didn't make noise. It's now been sent back four times to have the issue resolved. They've had it for weeks this time so we asked to speak to a supervisor. We were given a number for Wes. The number given to us is not a good number for Wes. We called back and we were told there's nothing they can do but transfer to that number. We ordered our furniture in early February, it's now May and this has not been resolved. Our next step is the Better Business Bureau. I would choose another company for your furniture. Although they have nice furniture, their customer service is horrible. Avoid them at all costs!
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