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| - It's a terrible thing to think I have to write a one star review because I'd prefer to rave about a place and give it 5 stars, but this is not the case.
I came in asking for a gel polish change (French/white tip) as I had old polish on before. I'm used to having my old set taken off with at least some technique with acetone - soak them with cotton/aluminum, soak them in a bowl of acetone, etc. The lady used the drill to take ALL the polish off. OUCH. I figured it was maybe just her method, but I know now to just request maybe drilling the top coat off and soaking the rest like I normally get. Cuticle got hit twice, and nail beds felt like Tabasco had been poured on them. She proceeded to do the French polish to which it was the most horrible job I have ever seen someone paint. I wish I had taken a picture and saved it. Guess I was just too embarrassed at that point. Charged $25, not too happy, left.
Fast forward to 3 hours later - my left middle finger already had the white tip CHIPPED!!!! WHAT!!!! Gel polish? 5 hours later....4 fingers with cracked polish. Next day, ALL 10. No exaggeration.
I went back the next day not even 24 hours later to show them and requested to have them removed and to get a refund. They nodded in disbelief that all 10 were cracked (I'd nod in disbelief too). The thing is, I didn't do anything crazy. It would make sense if I was doing something like soaking in a spa, moving boxes, SOMETHING! But it was one of those, I'm going to relax because it's my day off, type of days. I can only imagine what my nails were going to look like if I was actually doing some sort of activity.
As I request to have my nail polish removed, I requested to NOT HAVE IT DRILLED ALL THE WAY OFF LIKE YESTERDAY. And what does she proceed to do? Yes. You guessed it. Pulled out the drill. Again, top coat, no biggie. But that wasn't the case so I said it once more. What happens? More drill. I finally pointed to the acetone and said PLEASE can we do the acetone? Like a poor puppy. Then she goes on to try to pick it off with her nails. Is acetone that evil for her?
Toward the end, she said she has to ask her boss for the refund - understandable. Then when she was done, she states that she actually doesn't wanna ask because she might get in trouble. Well, I didn't ask for a horrible nail set along with removing them less than 24 hours later, resulting in burning nail beds and paper thin nail tips. I told her that it was unacceptable in the most calm voice. She was able to give me $20 somehow though! So although I did not get my full refund as expected, I learned not to come back here. NAIL ENVY in Henderson is the go to and I shouldn't have switched places out of convenience of location at the time.
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