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| - I've been here a few times since they opened (i live next door), and have always had amazing food, drink and service....untill (Que Law and Order Theme Music here) last Sunday night. When Alissa (the manager) is there, its a well run machine. Greeted politely, seated immediately, waited on perfectly. Sunday was the first time we went in, and she wasn't there (the on duty front desk mgr ((get to that shortly)) said she had worked the past 10 days in a row and deserved a night off; no question!). We were seated immediately on the wonderful patio, between the water fall and the fire pit. ordered drinks and apps, all came out fast and amazing as always. However, after an hour and 10 minutes of waiting for our main dishes we were beyond livid at our Stoned Out waiter. he seriously must have been in the back playing guitar and yanking on his curly white boy hair. we never saw him and when we did he continued to make excuse after excuse. At one point, he said they were plating our food....43 minutes later we saw him again. Then he blamed "the 14 top that was just seated"...um really? they were eating when we walked in; and they were THE ONLY ones in the entire place!!! When we Finlay broke down, and asked for a mgr, he immediately came over (Chris i believe) and asked what was going on. 2 minutes into the conversation, he said "stop, let me get this handled" and went to get it handled. our food arrived, along with out POS waiter who didn't say a single word. he just sat our food down, and left, never to be seen again. Chris came back over, and told us our entire meal was comped (all martinis, sodas, apps, entrees', everything!). I understand bad seeds. The only reason I'm still at a 5 star is because of the management, the normal service, and the food is beyond tasty. But, be warned of 2 things: you will pay a premium for the quality (worth every penny to me as long as hippie isn't your Waiter) and 2, if a white boy with curly hair and Cashed eyes is your Waiter, move seats out of his section. If i see him when i go back, my review will drop to 4 stars. Alissa, please smack him around a bit.
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