I love their Gelato but if I wanted teenage dairy queen service, I would've gone to Dairy queen. Generally the products they carry are very good. The setup is a bit odd, as you have to start lining up in the back of the store which often creates a lot of traffic by the door. The staff don't know much about the product nor do they seem to care. It's too bad. They now offer Gelato cakes, when I asked what a Gelato cake was, I was told "it's like a Gelato cake" ... when i inquired further the response i got was "it has crumbs... I think". Seriously, please train your staff. I bought a cupcake to go which was thrown into a bag (??). I really felt that my whole experience was ruined. The place has such great potential.