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  • 5/5/17: We revisited Firenza last evening and met the owner, Rob C., who was truly gracious and kind. He mentioned he was away that weekend due to his father being ill - we are still wishing his family the best. Everyone knew their role last night, and it was smooth and stream-lined, and extremely pleasant. Two side salads and two personal pies... I don't know how to post pics on this thing, but you can email me if you want to see pizza, it looked and tasted great, or message and show me how to post them. Customer service is important to me. Like I've said before, I'd go to a place with mediocre food and terrific wait staff, vs. a place with to die for food and sub-par wait staff. Firenza Corp's and Rob's constant customer service communication fell just short of coming to my house for a sit-down! :) I appreciated that fully. I'd gladly recommend Firenza Charlotte to any friends or family. No one gets five stars unless Jesus himself refills my water. -Kim Late April: Since our visit to Firenza Northlake, I've communicated (via email) with Robert C., the owner, Stacey at their Corp.Office, and Dave B. Homemade pizzas must be the new hot model out right now (remember frozen yogurt, then all the burger bars, well now it's gonna be pizza). It seems that Firenza wants to keep open lines of communication with their customers, and ensure that the food and the service are top notch. The owner was has asked us to come back, along with another nice perk, to give them another try. I told him I would, but probably in a few months once the operation has reached and learned to operate near maximum efficiency during business hours. I increased their rating to a 3, and hope to be able to give them five stars after our next visit. All in all, I was impressed with their communication, and want to understand the issue, and resolve it. Thank you to the Firenza Corp team, Dave B, Rob C. -Kim S. Milligan
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