Considering most reviews are about the wait time... It seems like that would be a scheduling issue for the owner/management. It's not really fair to the individual working. They're just showing up for a pay check. This 5 stars is for Jonathan who is working as fast and hard as he can on this Monday afternoon. Good job :)
Doesn't make since to save payroll expenses if customer service is suffering. Counter productive really. The frustration and high stress of your employees reflect on the customer whom which will remember that experience only. Not the delicious chipotle omelet wrap, which is a winner in my opinion. Jonathan remained professional and apologized sincerely. He was pleasant and stayed in good demeanor, even when running back and forth from counter to drive thru for the entire 15 min I was there.