I just experience the worst Phone ordering in my entire life. The female name is Ariana, from the moment she picked up the phone to finish she was constantly talking to someone else and ignoring my ordering. I have to repeat myself multiple times. All she had to say to me was (can you hold for a second and put me on hold) I have to listen to her talking to other people, with no apology at all. I'm all about good customer service, this was far from it!!! If Rudy was offering training prior to starting this job, I think she didn't attend or wasn't paying enough attention. Phone ordering is as important as dine-in. After spending 10-15 mins ordering and listening to her talking to a friend. She stated that the order will be ready in 20-25mins, she called me back 10 mins later saying there's no more chicken. No thanks for the great customer service skills!