My fiance' and his family have taken multiple large parties to this restaurant over the last few years. The food is always awesome and we have always received excellent service WHEN WE ARE WITH THEM. However, today I went in to make a catering order for our small wedding ceremony we are having in a week. I called ahead, spoke TO THE OWNER who said he was the person I should speak to and I informed him I would be in in an hour. I was and I asked for Tony. I ended up sitting at the bar for over an hour with no Tony. We had ordered an appetizer while we were waiting and never got the check. I ended up storming out after getting no attention from anyone.
THIS IS AN OWNERSHIP PROBLEM ALL THE WAY!!!!!!!!!!!!! The staff was too sparse for the party that was going on and everyone was angry. The bartender had one helper and there were no waitresses. And, by the way, the bartender had to read from a book to figure out a drink that was ordered and it took her 20 minutes to figure it out.
On top of everything else, one of the partners of the establishment was sitting right next to me at the bar and never once offered help or introduced himself. Guess he figured he didn't look like anyone so I wouldn't know who he was.
I am telling my in-laws to never take another party there and I will never darken their door again until it says 'UNDER NEW OWNERSHIP' above the sign.