| rev:text
| - Decided to go here for dinner with my boyfriend because of good Yelp reviews, and because the Southwest Airlines Dining program offers miles for eating here. Unfortunately, the food just didn't measure up.
Let me first start by saying that I like southwestern food. My family lives in New Mexico, so I know what New Mexican food is supposed to taste like.
To start, we ordered drinks. Then I checked-in on Yelp, and got the free chips and salsa. All of which was fine.
I ordered the cheese enchiladas. I got the enchiladas. I attempted to eat the enchiladas, but as you can see from the video I posted, the enchiladas were more like a soggy cheese crisp that a child would cook in a microwave.
The enchiladas were not even rolled. The blue corn tortillas were flat and soggy, but the outside of the tortilla seemed slightly burnt. Then the cheese grease made it completely unpalatable.
So I didn't eat the "enchiladas" and just ate the beans and rice which filled me up anyway. So when the waitress finally came back over and asked how everything was, I told her that I was not happy with the enchiladas, and I explained what I explained above. She asked if I wanted something else, I said no since I was full and didn't want to wait for something else. So she said I'm sorry "it wasn't what you expected" and walked away.
Some time later, a random guy comes up to our table and asks us how everything is, I say fine and he moved on to asking the other tables around us how their food was. My boyfriend pointed out that he was probably the manager, and that I should say something. I turned around to see if we could grab his attention, but he was already gone.
A while later, the waitress comes back over and asks if we need anything. I ask for the check. She goes and gets the check and puts it on the table. I put my card in, she brings back the check and says I'm sorry the food wasn't what you expected, but I hope you give us another chance in the future. And I said that unfortunately we would not be back based on the quality of the food.
On our way out, the guy that had stopped by our table (whom we assume is the manager), was standing at the host stand. I went up and said that I wanted to share our feedback because I don't think the waitress fully understood. I proceeded to explain what I wrote above about the enchiladas basically being a microwaved cheese quesadilla. The guy then proceeds to say that he was sorry that the food didn't taste like what I expected, and that they are a New Mexican restaurant which is not like Mexican food.
So I said, I completely understand that. In fact my family is from New Mexico, so I know southwestern food very well. And that the problem with the meal wasn't that I expected authentic Mexican food, and instead was given New Mexican food...the problem was that the food was poorly made.
He then proceeded to tell me that I should have mentioned something at the table when he stopped by. I told him that I didn't know he was the manager (as he was no more dressed up than the other employee or customer). I walked out after that, because clearly there was nothing that I could have said to get him to understand.
I would not recommend the Carlsbad Tavern restaurant.
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