I only ever get chicken and cheese on my tacos and I've never had a problem with this simple order. I used to work at Chipotle myself. When I was at the salsa station I asked for extra cheese. The woman at cash (Vanessa) leaned over to the woman on salsa and said "no extra cheese". I didn't say anything because I was caught off guard. And when I looked back at the receipt I was charged for a full order of tacos even though I technically only got a chicken 3 pointer. I understand how the portion sizes work and I would have gladly paid for a chicken 3 pointer with a side of cheese. Very off putting experience today.