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| - We are locals and reside here in Las Vegas.We had patronized Salo Salo Grill Restaurant in 2 separate times, the first one when they first opened- and the second time an hour before the restaurant closes.
The first visit impressed us with their generous portion of grilled fish, and squid as well as our deep fried meat selections, although they were understaffed at that particular time, it was okay- we were hungry!
The second time we went was a complete disappointment because there were 2 servers and cook and we ordered several items from the menu and with only like an hour before they closed- the waitress was not smiling and was in a rush taking our orders.
When our order came- it was not a generous portion in a large platter but like half that came in. Cost cutting? We weren't finished from our late dinner, and they closed the check, not making it to our dessert yet. After this horrible experience, wherein the waitress wasn't in the best of mood to serve and get rid of us- we never got back anymore and will never recommend this place.
Third visit which was today, April 29,2012- we came back because of a dear friend celebrate his birthday here.
We hate to write a negative but it was worth to do so! So here it goes, even there was a reservation for about 30 people in a 24 hour basis there was no effort on their part to seclude us in a function room to which they are the exclusive caterers. They were slow and have no other events or other customers at 3 pm.
Our group ended up in their usual area seating us in 2 long tables plus 2 regular tables- which was fine. We are all hungry!
But with this prior party arrangement- only about 2-3 of their people were staffed to cook, cater and serve this exclusive event. The guests all had to ask for drinking water because it wasn't done along the course of our meal. It was given after several request and approaching their counter to get it done!
The only one waitress busy was trying to push the sale of sago, gulaman and halo2 at the start the meal.
The inihaw and the pinakbet was bland. What happened to the real cuisine from way back then?
Where's the friendly and hospitable atmosphere here that we expect as treatment from our very own kababayans?
The service was slow ,no smiling and amiable employees fom amongst them at all! There was no interpersonal relation as greeting Happy Birthday to our celebrant friend and assisting them, in the flow of the party, to the lighting of our cake,
The staff seem so unhappy with their job- we work in the food, hotel and service industry that's how we know the tools of the trade. Give your customers pure, undivided and personalized attention and deliver the goods as expected and you have one happy customer!
There was no welcome and thank you greeting from either of them from start of seating to the departing of the last guest.
It was a complete nightmare in the 2 hour birthday celebration, as regards to our expectation and standards. You need to train your employees to offer more personalized customer service and interaction- to obtain more business and make your customers happy and come back! Because we will not recommend and come back to this place! After all, word of mouth is the strongest and most powerful advertisement ever!
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