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  • My boss and I wanted something quick & tasty for our 30 minute lunch. We ordered a simple 20 wing Original Hot to split between us and requested the pick-up time online for 11:45 am. (They open at 11 am & lunch for us is @ 11:30 so it should have worked out.) We got there, with a coupon in hand, and stood there for a good 10 minutes while the cashier figured out the coupon code we had printed out. No one said a thing to either of us and processed the coupon. I came back to the counter to order a To-Go combo for another co-worker and the owner came up, interrupting the cashier, and proceeded to tell me the coupon we gave was BOGUS. He then told me we had to pay the difference. It was already Noon, mind you, and we still hadn't received our 11:45 order that was completed online at 10:50 am... My boss asked why the coupon was even processed in the first place if it wasn't valid. The owner simply said "That's just how it is when you give us a BOGUS coupon." My boss was furious. We were going to have other coworkers join us the next trip but needless to say that isn't happening. That was my first and my last trip to that location... I'm sad they weren't even accommodating to a first-time customer who didn't intentionally try to pass off a bad coupon. The service from the cashier was okay but the owner really sealed the bad customer experience with his tone and disregard for customers in the store. I won't be spending my money there again... Boo on an online system that isn't even utilized.
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