This place promises a lot but fails to deliver. It makes me sad and angry that the food has so much potential and flavor to stand out, but the service and overcooking takes all of that away.
My advise to the owner/chef are as follows:
1. Get your kitchen stuff trained.
2. Get your timing right to cook the meats no matter what as there is nothing worse than overcooked kebobs/ lamb chops.
3. Rediscover the side dishes, so that they do not make the whole dish taste dry.(for example if you are out of Bulgur, try to make your rice like pilaf with more oil). Eating kebabs with plain white dry rice is painful.
4. Come up with some good tasting turkish sauces to go with the meat dishes, serve on the side if you think it is not traditional turkish way.
5. Hire some more people as you are in no shape to handle busy hour pressure. Someone should always be present at the front.
Now for the fellow consumers,if you have already bought the groupons I am already feeling sorry for you. Try to get a refund or if you really want to give them a try, go there at a time when they may not be busy. If they are busy they will either make you wait or screw up your dishes.
Try to order their kofte/adana dishes and tell them specifically to not to make them dry. If they do not have bulgur, tell them to put more oil with the rice. With out experience all of our kebobs were overcooked and were dry. They will tell you that their shwarma is different and it is the real deal and juicy. But when we got them they were less than ordinary and dry.
This place will soon disappear if the owner/chef do not take care of the issues immediately. In case you address your issues, please try to reach out to the unsatisfied customers and tell them you have changed, otherwise none of them will ever return.