I went to Gwartzman's since I was a child and then moved away out of the city. I laugh that a lot of complaints are that the staff are rude. I kind of like the vibe, it reminds me of New York or Paris, no fuss, no muss. I recently came back to Toronto and I find a lot of the competing art stores sorely lacking for professional supplies. So I returned. The staff were very friendly, and frankly.. they have the best selection. I'll be returning since I do need a few more rare, hard to get items.