My mom and I had a great experience here. She booked her rental car at this hertz versus near the airport to avoid the huger taxes. Something to note- the hertz rental is inside the crowned plaza hotel- that was super confusing because there was no sign. One you enter the tiny hertz section is the the right of the main check In desk. Shannon helped us and she's the main reason for the 5 stars. She was super sweet, helpful and took the time to walk my mom through payments, any changes she wanted to make and how that would affect her payments, plus recommendations for maximizing her gold member status. This location also has a drop off, so we don't have to actually go in when we return the car, which is convenient. Thank you Shannon for making this such a smooth and pleasant experience!!