Let me start by saying that the girls at the front desk are very cheerful and welcoming from the second you walk in the door, which is extremely assuring since your about to get waxed!! The wax techs all seem to know what they are doing and the wax was different, but a lot better than what you get in the back rooms at nail salons. I would recommend this place 100% too my friends, waxing is never pleasant but they all did the best they could to make you feel comfortable!