From the moment I booked to the moment I left the studio after I service was a wonderful experience. I felt like the front desk and the waxer Sydney were old friends because they were so nice and normal! They don't push you on services or products or even to rebook, which made me want to come back even more. I've honestly never had a Brazilian that was so quick and painless. If anyone is contemplating this service I will always recommend Sydney and urban wax in general. Also the free panty thing is so cute!