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  • I've been going to Haru Sushi in McKenzie Towne since the week they opened. They were amazing right out of the gate... one of my favourite sushi places in Calgary. Portion sizes, food quality, great staff, and appealing venue. Over the last two years, everything has declined. Last week was probably our last visit if things stay the same. We've gone from eating (eating in or take out) 3-4 times a month to once a month at best. Onsite customer service has been okay however they seem to be quite indifferent on the phone when we order takeout. When we call for takeout, they used to always answer the phone, there would be a lot of enthusiasm, their system would call up our previous order, etc. Now, answering the phone is hit and miss and they no longer see us as a frequent customer. Food quality has significantly declined. Often, when ordering rolls, ie: Rainbow Roll, the tuna is still slightly frozen. The seaweed in their rolls has been rather chewy lately and the stickiness of their rice is 50/50... will it stay together or not??? Portions sizes have gotten smaller... Lastly, regarding food quality, the freshness of the sushi/sashimi has really declined to the point where I really believe it's on par with fast food like Edo Japan. The venue is a little run down and requires some TLC. A simple paint job and spot repairs are all it needs - otherwise, the place is clean. They use to serve food on porcelain dishes... now, cheap plastic dishes that you would expect in fewer quality establishments. I hope they do. Haru used to be a venue of choice... then it slid to a venue of convenience... and now it's neither. The good news is, all of these issues are easy to fix... I just gave you all the answers to make improvements.
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