We waited over 20 minutes to get a 9 year old's haircut. And another child came in after us with an appointment made online prior to walking in, waited another 15 minutes. The staff was not friendly at all and constantly multitasking. The stylist was told specifically the the child was growing out his hair to have a comb over/side part hair style and to not cut or trim the hair where the swirl is because it will all stick up like Mufasa if it's too short.... What does she do?!? Recommends a 2 clipper would almost be showing his skin - ok thank you, that advice was appreciated! But, she trims and cuts the part where his hair swirls!!!! So of course, picture day rolls around the next day and we can't get his to stay down! The staff was not friendly and my 9 yr. old even made the comment "she must not like her job" when we walked out.