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  • I'm giving Shepherd Eye Center one star because there isn't anything lower. This is NOT the place for you if you're looking for quality or customer service. As a previous poster said, this place is interested in your money, that's it. I got a pair of glasses here for the first time 2 years ago. About 4 months ago I noticed there was "something" on one of the lenses that wouldn't come off. Then "something" on the other lens. I find it very uncomfortable seeing something in front of my eyes when I try to read or watch TV which is when it's the most noticeable. I keep my glasses very clean and never let anything touch them to cause a scratch so I was puzzled by these things that kept creeping up. While at another optometrist office last Saturday, I asked them about the lenses on my glasses. She looked at them and said that what I was seeing was the UV coating coming off the lenses. A closer look and I could then see what she was talking about. The UV coating is actually peeling off the lenses leaving splotches all over the glass. Today the people at Shepherd told me that I wasn't eligable for new lenses because the one year warranty had run out. I told them that the lenses I paid $375 for (and that's for the lenses alone) were now defective and why wouldn't they stand behind their own work? I was told the warranty had ended and they weren't liable to do anthing about it. Nice. I was also told that "most people get new lenses every year." Are they kidding me? Who spends $200 to $400 a year for new lenses? They stood their ground and refused to do anything and she walked away!!! Refused even to give me a price break on new lenses. I've been wearing glasses for over 55 years and the UV coating peeling off has NEVER happened. Needless to say, if you want customer service go somewhere else, preferably a small, independant optometrist or better yet, the place I got great eyeware service: Sam's Club. They stand behind every thing they do. But stay away from Shepherd. I told a friend about my experience a few hours ago and she told me that she went there once, and never again. Same customer service stuff I just went through. I wish I had been able to read these reviews before going to Shepherd Eye Center. By the way, this is the SEC in Henderson.
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