rev:text
| - My daughter picked up food on the way home last Monday evening. While her food was hot, mine was inedible. The fries were not just cold and tough, they were slightly shriveled from sitting so long. I gave them two stars only because my daughter's meal was good (for fast food). My hamburger was also cold (the meat itself), soggy bun, and one sorry-looking skinny red onion ring (as well as normal ketchup, mustard, pickle) was on the burger. As there was no receipt provided (to do their survey as a method of complaint), I did place a complaint with their corporate office and did receive a call from a very polite and apologetic manager who volunteered to replace my food and my frosty. I explained that I felt his crew did not provide a receipt so a bad survey could not be done, and they hoped that we would just not say anything. (Surveys are a ridiculous way for businesses to evaluate performance. Too easy for fraud.) Anyway, when a Wendy's craving hits, I will give this location another chance. Since we will be redeeming a complaint next visit, I'm sure everything will be fine. The visit after that will reflect whether or not this is a location worth spending money at.
|