Updating my review. It pains me to do this. Last night it took them 3 HOURS to deliver my food. 3 HOURS.
8pm: I call to order 1 jerk chicken breast plate and 1 classic poutine. 33$. Knowing full well I would not expect my meal before 9:30pm. I was expecting a long wait.
9:30 comes and goes..no food. No call.
10:15 I call to see what's up, super politely point out i called over 2h ago and when about should i be expecting my food. 5-10 minutes the lady tells me, no apologies, i thank her saying ok.
10:30 food still not arrived.
10:45 driver calls me to say he's really sorry but due to construction he'll be at my house in 5-10 minutes. I inform him that's what i was told 30 minutes ago. He apologizes again. I appreciate it but at this point im too hungry to care.
10:55 food still not here.
11:00. 3 full hours after my initial call. Food arrives. Driver is sweet and i keep my cool but i inform him they have lost our business...i tell him i am sad to do so as the food is wayyyyyyy fabulous and i really enjoy it but that 3 hours is just totally unacceptable. He says he will put a note in my file so we can have extra whatever we want next time...it's sweet but it's too little too late. I am tempted to accept the offer but...waiting until i express that i am unsatisfied after leaving it until 3 hours after i call to try and salvage the situation?? No no no. That is not customer service. Call me at 1h30 minutes MINIMUM tell me whats going on...offer to throw in a drink or a soup or a free delivery charge. Don't wait until my food is cold and it has been 3 hours and i say that i cannot accept to continue doing business that way before you realize u f'd up.
C'mon guys ur good...but i wont be back til u fix ur service time. I can deal w 1h30 for that amazing food. 3 hours is just....i mean c'mon man: 3 HOURS?!?!?!
Tsk tsk.