They claim they would never sell you a car that isn't safe...they lie! I bought a BMW 135i from them a couple of months ago. I took my car in to Sin City BMW Service Center for an oil change today. Sin City BMW did an inspection and told me that my tires, even though they had a lot of tread on them, had major DRY ROT!
This is due to the fact that the person that previously owned it, hardly drove it & let it sit in the Arizona heat (where it came from.) Tires are petroleum based. When they dry out, you lose grip/traction & they ride like you are driving on Fred Flintstone's tires made of boulders. Now I'm looking at over $320 per tire to replace them if I want to go with the same run flats which I don't want but may need since the 135i doesn't come with a spare (the battery is in the trunk instead.)
I called CarMax to see why they'd sell a car with rotten tires & was told that it passed their (questionable) inspection. Well, they didn't rot in the 2 months I've owned the car not too mention it isn't even hot in Vegas yet. These tires were shot since at least last summer.
I have a 125K mile warranty through Carmax and the girl (Vanessa) kept telling me that the tires aren't covered under warranty, which I was well aware of. My concern was them selling me a car with rotten tires in the first place.
This was the 1st and last time I will ever step into their Stealerships to purchase a vehicle. CarMax doesn't care about the safety of their customers, plain & simple. They'd rather cut corners and sell unsafe vehicles in order to make a buck.
I don't only blame the Henderson location as the car was originally shipped over from Arizona where it also managed to pass inspection with dry rot tires.