*SHORT STORY - Kids who answer the phones have no manners or common sense.
*LONGER STORY - We have eaten at this location SO many times, but the customer service just to get in the door is dreadful anymore. Making reservations with what sounds like highschool kids isn't very smart - these guys have no people skills at all!
I can get past "young" and "first job" but rudeness and being a dimwit are unacceptable in a restaurant setting.
I called for reservations for tomorrow evening and was told they didn't have anything. "Nothing?" I asked. "Well, not until 8:00."
??? You didn't want to atleast offer that time to me even though I used the word 'evening'? So I book the table. Then I go online to find they have reservations for 5:00 and 5:30. ??? Those times would infact be evening (to most of the world) so I go ahead and book the 5:30 then call back to cancel the 8:00. I get a different person (another kid, no joke) and inform them that I need to cancel the 8:00 and just want to confirm that the 5:30 I have now booked is reserved AT 5:30. The guy says "Uh, if you did it then yeah." I asked if he saw if there were any tables at 5:30 or if it was wrong online because the young lady I spoke with just before had stated there was nothing but 8:00. He just says "Yeah."
Unbelievable. Similar experiences (though not as brain-shrinking) happened the last two times we visited this restaurant. 3 strikes, you're out.