I go to the B.A. at arrowhead every time the 2 for $39 coupon comes out but this time decided to go to the one in Goodyear. Big mistake. We ordered the Loaded potato skins for our appetizer and when they came we still had not recieved our bread so I asked as she was bringing the appetizer she said it was not ready yet and walked away then I look down at the potato skins and they were extremely burnt and hard as a rock. Not even a minute later waitress comes by and quickly sets bread down and walks away. Then the manager comes to the table behind us and the lady at the table was complaining that she received shrimp instead of prawns and wanted the meal for free. The manager was trying to talk her into a $1 discount and a remake(can you believe? a frickin dollar) The lady became louder and louder and started cussing because the manager was not bending so this went on for 10 minutes and she starts dropping F bombs. BOOM free meal. So we were subjected to this obnoxious convo for 10 minutes just so he could give her what she asked for all along. Then our meals came. Steak was excellent but onion rings like the appetizer were burnt to a crisp. I do not like confrontation and after seeing what the lady behind me had to do to get action I paid the bill and left. The next day I filed a complaint on their website and within a hour that store manager called apologizing profusely and saying I should have brought it to their immediate attention. So she ends the convo by asking me "did she address my concerns and could she do anything to make me come back... I could not believe she was going to put it on me to ask for a discounted or free meal instead of saying, "this is what I'm going to do for this horrible experience" NO, I have to tell her what to do. so I said nothing because I figured the other lady wanted free and was offered $1 off if they said that to me I would end up cussing her out. It should not be up to me to tell her how I want it resolved. From now on I will go to Longhorn.