| rev:text
| - 2.5 Stars
This review is based on 2 years of appointments. Sorry if it is tl;dr but if you are really considering going for the first time, my experiences might be helpful.
Major Points:
- gel nails peel off if applied too thin/you have more oils around the cuticle
- regular polish came off like it was a sticker
- long wait times even with advance appointment
- nails done in a rush, not as I asked, not sealed off, had to file them off my skin when I got home, 2 lifted from nail edge within 3 days while on a trip-- owner offered 10% discount or free upgrade to gradation ($10 off) since I couldn't go back right away
- they only fix issues if something happens within 72 hours
- for the price, the quality and customer service is just not up to par, despite the nail design talent
The first few times I went, the nails started peeling after about 5 days. Because they peeled from my cuticle area, I assumed it was the oils on my nails, and the owner suggested the same at my next appointment. The thing I should have better considered is that shellac from other nail salons stays on my nails longer than the gel did. I returned a number of times. My sister came with me twice and her nails stayed on for over a month with no issues. When Sun did my nails, she added an extra thick layer on top, and this actually made them last 3 weeks. I was really happy with that.
However, this past summer, I ended up getting a regular pedi before standing in my friend's wedding (2 days before the wedding) and the morning of, I woke up to the nail polish having come off of a nail while I was sleeping. Literally, the entire nail of it just fell right off. I had to run to a drug store before making an hour drive at 7am to get to the hair appointment. I was really not impressed but was in another city and obviously couldn't wait to have them fix it. The day after the wedding, 2 more nails did the same thing-- just lifted right off!
I also got a gel mani with my mom the day before the wedding, and even though I specifically booked for 2 of us well in advance, we ended up waiting for over 30 minutes, which was a big inconvenience because my dad was stuck at my condo alone. Then, they started my nails and left my mom sitting on the waiting bench so I couldn't even talk to her because they were full. The reason was apparently because I was getting design which takes much longer. About an hour into my 2.5 hour mani, they started doing my mom's nails. I realize they were trying to match up the timing, but I booked to get them done together so I was really disappointed that they essentially overbooked after I made my appt about a month ahead of time.
As others have noted, their designs are absolutely incredible and they are very talented artists. However, I'm not sure I want to go back anymore after my latest experience.
I got a gel colour before going on a trip about 2 weeks ago. I wanted it with clear half moons and the girl acknowledged that, but then applied full colour to the first nail. I decided to let her keep going rather than make her start over. The colour was applied really sloppily and with the layer of clear gel on top, it was not distributed evenly at all so my nails ended up wavy. She got quite a bit of clear gel on my skin around the nail to the point where she ended up filing it off the sides after my manicure was cured. I also had to file the sides more when I got home. Of course, this caused a couple of chips on the side of the gel after just a day or two. But the biggest issue was that she didn't seal the nails at the edge. 2 of them lifted while I was on vacation and kept getting caught on my clothes. I tried to keep them on to have them fixed when I returned, but since they kept getting caught, they lifted off once I got back. Then another started, and another until I soaked them off myself. I did contact the owner and she said they would have fixed anything that happened "within 72 hours" but since I was away, she offered either 10% off or a free upgrade to gradation for my next service. She did apologize and I did appreciate her offers, except a 72 hour policy when the manicure price STARTS at $50 is insane. When I'm paying that much, and you say it will last 14 days, I expect that to last 14 days! Not 2. That's just ridiculous. Unless I soak my hands in water for 48 straight hours, those gel nails should NOT come off.
I would really rather pay less knowing I will at least get a week out of it. I am really not enchanted after trying this place for 2 years. Probably going to find a new salon :(
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