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  • Terrible service department. I would give negative stars, if possible. First of all, let me say, I never write reviews--positive or negative. This experience so impacted me that I feel it my duty to inform others to avoid this dealership's service department. They failed in several core values in customer service, as follows: (1) They do not treat customers with courtesy or respect. I was outright embarrassed by the Manager, Doug, and asked to empty out my purse to show that I did not have a part of the key in there, as he swore he handed it to me....if he'd just checked with the mechanic first, he would have solved the issue. I have never been degraded in such a way in my life. I am a physician, and I carry myself with dignity. Furthermore, I do not appreciate Doug's indifference to my position. After the incident, Doug did not even apologize once the mystery was solved about the missing part of the key. (2) They do not know their products. If Doug had understood the products he sells, he would have been able to answer my questions. Instead, I was met with an extremely bewildered look, and then a blaming game that resulted in insulting me. (3) They lack of integrity and professionalism. I had a terrible service experience in February 2015, so Doug, the Manager, said he would take care of me during my most recent experience last week (April 2015). When he introduced me to a new service advisor, he showed a lack of integrity by criticizing the prior service advisor to this new service advisor. Very boorish. I called national customer service because I was so upset about this terrible service experience. I was told that the dealerships are independently owned and operated; therefore, they could do nothing. They would not allow me to speak to a regional representative, as the regional representative does not do customer service. In the end, this miserable experience cannot be remedied. The only way to send a message to this dealership is to avoid them. In the off chance that the owner of the dealership becomes aware of this complaint, I would have happy to speak to him/her. My R/O # is 6283272, which should enable my identification.
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