Called today and was first placed on hold for 16 minutes. No, I am not exaggerating- so many people claim they've held on hold for 10 minutes when it had only been 2... No, I was on hold for 16 minutes before I hung up and called back.
Upon calling back, the woman was extremely rude and cut me off. I was asking for a written prescription for pet food. She actually cut me off and said "well that's not going to happen!" with a laugh. And then she kept interrupting me asking if a verbal authorization was ok. Had she listened to me, she would have known that I was in no rush for the prescription so had they been very busy and needed to get to it later, that would have been fine. But this phone call was very off putting.