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  • Expensive, Arrogant - The downstairs staff is arrogant, mouthy and unpleasant. I needed a six gear freewheel and originally went to Big Bang Bicycles in West Mifflin. The mechanic there took the freewheel off the wheel to look at it and told that he didn't have the part but could get it for $15 in a few days. I decided to go to Pro Bike and Run in Monroeville - Big Mistake!. They didn't have the part either, but had a 7 gear that they said would work. I went to pay for it and the gray haired troll-looking guy asked me if the service desk guy took it off because he wanted to charge me extra for that. I told him no, the freewheel was off when I brought it in. He starts talking about how this is how the mechanics make their money....So he says that he is not going to charge me for the labor and he rings up the part for $27 (online the part is $13-$16). Super expensive without the labor charge. Next time I wouldn't even consider this store.
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